Shipping policy

SHIPPING POLICY

Last updated: 2 September 2026

Order Processing

Orders are processed on business days, excluding weekends and South African public holidays. Processing may take longer during promotional periods, product launches or unusually high demand.

You will receive an order confirmation after completing your purchase and shipping information when your order is dispatched.

Delivery Areas, Rates and Estimates

Available delivery destinations, delivery charges and estimated timeframes are shown during checkout. Delivery estimates begin after the order has been processed and are not guaranteed arrival dates.

Deliveries may be delayed by couriers, severe weather, public holidays, remote-area limitations, customs processes or circumstances outside our reasonable control.

Aerosol Shipping Restrictions

VEXALI On 'Til Dawn Bronzing Veil Setting Spray is an aerosol product. Certain couriers, destinations and transport methods may restrict aerosols.

If we cannot safely or lawfully ship your order to the selected destination, we will contact you and offer an alternative where available or cancel and refund the affected order.

Address Accuracy

Please ensure your delivery address and contact information are correct before completing checkout. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed once processing has begun. Additional delivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Tracking and Delivery

Where tracking is available, it will be sent using the contact details supplied with your order.

If tracking shows that an order was delivered but you cannot locate it, first check with household members, reception, neighbours and the courier. Then contact us so we can assist with an investigation.

Damaged or Missing Orders

If your parcel arrives damaged, leaking, incomplete or incorrect, retain all packaging and contact vexalisupport@gmail.com promptly with your order number and photographs.

Do not use a leaking, punctured, excessively heated or visibly damaged aerosol can.

Contact:

VEXALI  
vexalisupport@gmail.com  
+27 76 279 2979  
270 Marshall Street  
Johannesburg, Gauteng, 2094  
South Africa