Privacy policy

Last updated: 9 October 2026

Your trust matters to us. This explains how VEXALI handles personal information when you browse, buy Lymphatic Drainage Drops or contact our team.

Information we collect

We may collect your name, contact and delivery details, order and transaction information, support messages, marketing preferences and information you choose to provide. Browsing can also provide device, browser, IP address, cookie and website-usage information.

Shopify and authorised payment providers may process payment information directly. We do not necessarily receive or keep complete card details.

Why we use it

We use information to process and deliver orders, support purchases, manage payments and refunds, communicate with you, prevent fraud, improve the store and meet legal, tax and accounting duties. We may also use it for permitted marketing or to establish, exercise or defend legal claims.

We process information where needed for a transaction, a legal duty, legitimate business interests or with your consent. You can unsubscribe from marketing using the unsubscribe option or by contacting us.

Who we share it with

Relevant information may be shared with Shopify, payment providers, couriers, technology and marketing services, professional advisers and other providers who help run the business. We may also disclose information where required by law, to protect legal rights or during a legitimate business restructuring.

We do not sell personal information for money. Some providers process information outside South Africa; where this happens, we take reasonable steps to ensure appropriate contractual, organisational or legal safeguards apply.

Cookies

The store may use essential, performance, analytics and advertising cookies. You can restrict cookies in your browser, although some store features may then work incorrectly.

Keeping information safe

We keep information for as long as reasonably needed for the purposes above, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable technical and organisational safeguards, although no internet transmission or storage system is completely secure.

Your choices and rights

Subject to applicable law, you can request access, correction or deletion where appropriate, object to certain processing or withdraw consent. Contact vexalisupport@gmail.com; we may need to verify your identity.

We handle information under applicable data-protection law, including South Africa’s Protection of Personal Information Act. You may lodge a complaint with the Information Regulator of South Africa.

Children and updates

The store is not intended for children who cannot legally transact without a parent or guardian. We do not knowingly seek children’s information contrary to applicable law.

We may update this policy when our practices, services or legal obligations change. The effective date appears above.

Contact

VEXALI
Email: vexalisupport@gmail.com
Telephone: +27 76 279 2979
270 Marshall Street
Johannesburg, Gauteng, 2094
South Africa