Privacy policy
PRIVACY POLICY
Last updated: 2 September 2026
VEXALI respects your privacy and processes personal information in accordance with applicable data-protection law, including South Africa’s Protection of Personal Information Act, 2013.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, telephone number, email address and delivery address
- Order, product, payment and transaction information
- Communications with our customer-support team
- Device, browser, cookie, IP-address and website-usage information
- Marketing preferences and information you voluntarily provide
Payment information may be processed directly by Shopify and authorised payment providers. We do not necessarily receive or retain complete payment-card details.
How We Use Information
We may process personal information to:
- Provide, process, deliver and support orders
- Process payments, refunds and promotional offers
- Communicate about purchases and customer-service requests
- Prevent fraud, abuse and security incidents
- Improve our products, website and customer experience
- Send marketing communications where permitted
- Meet accounting, tax, legal and regulatory obligations
- Establish, exercise or defend legal claims
We process information where necessary to perform a transaction, comply with law, pursue legitimate business interests or act with your consent.
Sharing Information
We may share relevant information with service providers that help operate our business, including Shopify, payment processors, delivery companies, technology providers, professional advisers and marketing services.
We may also disclose information where required by law, to protect legal rights or in connection with a legitimate business restructuring.
We do not sell personal information for money.
International Processing
Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate contractual, organisational or legal safeguards apply.
Cookies and Analytics
Our website may use essential, performance, analytics and advertising cookies. Browser settings can be used to restrict cookies, although some store functions may then work incorrectly.
Retention and Security
We retain personal information only for as long as reasonably required for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
We use reasonable technical and organisational safeguards. No internet transmission or storage system can be guaranteed completely secure.
Your Rights
Subject to applicable law, you may request access to or correction of your personal information, object to certain processing, withdraw consent, request deletion where appropriate or lodge a complaint with the Information Regulator of South Africa.
To submit a request, contact vexalisupport@gmail.com. We may need to verify your identity before acting on it.
Children
Our store is not intended for children who cannot legally enter into an online transaction without a parent or guardian. We do not knowingly seek personal information from children contrary to applicable law.
Updates
We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will appear on this page with its effective date.
Contact:
VEXALI
vexalisupport@gmail.com
+27 76 279 2979
270 Marshall Street
Johannesburg, Gauteng, 2094
South Africa