Refund policy
VEXALI Refund and 90-Day Guarantee Policy
Last updated: 25 August 2026
90-day money-back guarantee
We want you to have time to decide whether VEXALI belongs in your routine. If you are not satisfied with VEXALI Wormwood, Black Walnut Hull & Clove 18-in-1 Softgels, contact us within 90 calendar days after delivery and we will refund the amount paid for the eligible VEXALI product. No forms, no pressure and no argument.
Email vexalisupport@gmail.com or call +27 76 279 2979 with your order number and the email address used at checkout so we can locate the order. For Buy 3, Get 1 Free and other discounted offers, the refund is based on the amount actually paid after discounts; a free item has no separate refundable value.
Damaged, defective or incorrect products
Contact us promptly if your order arrives damaged, with a broken seal or leaking softgels, if you receive the wrong item, or if the product is materially different from its store description. Do not use a product whose seal or contents appear compromised. We may request photographs or other reasonable information to investigate, arrange collection where appropriate and offer a replacement or refund as required by law.
Change-of-mind returns
Where applicable law gives you a cooling-off or return right, contact us within the applicable period. For health and hygiene reasons, opened consumable supplements may not be eligible for a change-of-mind return where an exception lawfully applies. This does not limit the VEXALI 90-day money-back guarantee or your rights concerning unsafe, defective, incorrectly supplied or misdescribed goods.
How refunds are processed
Approved refunds are sent to the original payment method. Banks and payment providers may require additional processing time before the amount appears in your account. Original delivery charges and return-delivery costs are handled in accordance with the reason for return and applicable law.
Consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded under the South African Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable consumer law.
Contact
Email: vexalisupport@gmail.com
Phone: +27 76 279 2979