Refund policy

Last updated: 11 October 2026

We want you to feel comfortable choosing VEXALI Lymphatic Drainage Drops. Here’s how to get help if your purchase isn’t right for you.

90-day money-back guarantee

Try VEXALI for 90 days. If you don't notice a difference, contact us for a full refund — no forms, no pressure, no argument. Email vexalisupport@gmail.com within 90 days of delivery.

Include your order number and purchase email. Photos are only required for damaged, defective, leaking or incorrect items.

We may ask you to retain or return the bottle, remaining contents and any promotional units. Contact us first so we can give you the return instructions. Our guarantee covers opened or used products. Contact us within the 90-day guarantee period.

Original delivery charges are generally non-refundable unless the order was incorrect, damaged or defective, or the law requires otherwise.

Bundles

Refunds are based on the promotional price you actually paid. For a complete bundle refund, return all remaining bottles if requested. Partial bundle refunds may be recalculated using the price paid. We’ll explain any adjustment before completing it.

Something arrived damaged or incorrect?

Contact us promptly, with your order number and photos of the problem. Keep the product, parcel and packaging while we review it. We’ll help arrange the appropriate replacement or refund, subject to your consumer rights.

Cancellations and change-of-mind returns

Contact us as soon as possible to cancel an order. Cancellation may not be possible once processing or dispatch has begun.

Eligible online purchases may have statutory cancellation rights. Opened or unsealed supplements may have hygiene and safety restrictions on ordinary change-of-mind returns; this does not remove coverage under our 90-day guarantee or rights for defective goods.

Receiving your refund

Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to show the money in your account.

Nothing in this policy limits your rights under applicable South African consumer law.

Contact

VEXALI
Email: vexalisupport@gmail.com
Telephone: +27 76 279 2979
270 Marshall Street
Johannesburg, Gauteng, 2094
South Africa