VEXALI Digital Product Refund Policy

Last updated: 1 August 2026

Digital products

VEXALI products are delivered digitally. Because a digital file cannot be physically returned after it has been accessed or downloaded, we do not normally offer refunds, returns or exchanges for a change of mind once access has been provided.

When we will help

Please contact us promptly if:

• you were charged more than once for the same order;
• you did not receive access to the purchased file;
• the file is corrupt or cannot be opened using commonly supported PDF software;
• you received the wrong product; or
• the product is materially different from its store description.

We will first try to restore access, replace or correct the file, or provide reasonable technical assistance. If the problem cannot be resolved, we may approve a replacement, store credit or refund, as appropriate and as required by applicable law.

How to request assistance

Email vexalisupport@gmail.com with your order number, the email address used at checkout, a description of the problem and any relevant screenshot. Contacting us within seven days of purchase will usually help us investigate quickly, but this does not limit any longer right available under applicable law.

Refund processing

Approved refunds are sent to the original payment method. Banks and payment providers may require additional processing time before the amount appears in your account.

Consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under the South African Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable consumer law.

Contact

Email: vexalisupport@gmail.com
Phone: +27 76 279 2979